Shipping Information
Once your order is placed, Dainty Diamond will begin processing it within 2 to 5 business days. For personalized, custom, wedding or engagement orders, please allow up to 21 business days for processing. Specific timelines are provided in the product descriptions. Shipping times vary based on your chosen shipping method and location:
Canada:
| Rate Name | Cart Size | Shipping Speed | Price |
| Express | -- | 2 to 4 business days | $24.00 |
| Standard | $0.00 - $149.99 | 5 to 9 business days | $12.00 |
| Standard | $150.00 and up | 5 to 9 business days | Free |
| Rate Name | Cart Size | Shipping Speed | Price |
| Express International | -- | 5 to 7 business days | $34.00 |
| Standard International | $0.00 - $149.99 | 10 to 15 business days | $12.00 |
| Standard International | $150.00 and up | 10 to 15 business days | Free |
| Rate Name | Cart Size | Shipping Speed | Price |
| Express International | -- | 8 to 12 business days | $35.00 |
| Economy International | -- | 15 to 21 business days | $20.00 |
Wedding & Engagement Ring Shipping:
Returns:
At Dainty Diamond, your satisfaction is our priority. We accept returns and exchanges on all regular-priced merchandise* within 30 days of receiving your item.
Diamond Jewelry: 30-day returns for store credit or exchange only.
Custom & Permanent Jewelry: All sales are final and cannot be returned or exchanged.
Sale/Discounted Items: Not eligible for returns or exchanges.
Return Conditions:
- Items must be unworn, in their original condition, and include the original packaging.
- Custom or personalized items (e.g., name/initial jewelry, permanent jewelry), and accessories like hats or jewelry dishes are not eligible for return.
- Sale and discounted items are final sale.
- Diamond jewelry can be exchanged or returned for store credit within 30 days of receipt.
To start a return, email us at hello@daintydiamond.co. Please note that customers are responsible for return shipping costs, and any duties or customs fees must be completed before returning an item.
Warranty:
We offer a one-year warranty on all jewelry items, covering any manufacturing defects, such as broken clasps or faulty craftsmanship. Contact us within one year from the date of purchase to assess the situation and receive guidance on next steps. Please note that the warranty does not cover:
- Lost items
- Scratches or damage from normal wear and tear (e.g., broken chains or bent rings)
- Damage caused by improper use or storage
- Modifications made by third-party services
For any repairs, the customer is responsible for all shipping costs to and from Dainty Diamond. If you have questions or need clarification regarding your purchase, feel free to contact us via email: hello@daintydiamond.co
Wedding & Engagement Ring Warranty:
We are proud to offer a lifetime warranty on all engagement rings and wedding bands, which covers manufacturing defects. Please note that we are not responsible for lost diamonds. If you encounter any issues with your ring, contact us immediately for repairs.
Our wedding and engagement ring warranty also includes:
- Complimentary cleaning and inspection services
- One free resizing within the first three months of purchase*
*Free resizing does not apply to rings purchased during sale periods, customer is responsible for shipping charges associated with a resizing*
